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The most common reason people look at Windows logs is to troubleshoot a problem with their systems or applications.
This article presents common troubleshooting use cases for security, crashes, and failed services. Examples demonstrate diagnosing the root cause of the problem using the events in your logs. Remember to check warnings and errors proceeding a critical event to see the bigger picture.
The Security log includes security-related events, especially those related to authentication and access. These logs are your best place to search for unauthorized access attempts to your system.
The following events are of particular value in the Security log:
These events include all successful logon attempts to a system. Each event includes categories of information:
For an explanation of all possible fields, search for your log’s event ID. For example, successful login attempts have an event ID of 4624, which are described here. This example shows a successful login event generated on the accessed system when a logon session is created.
Log Name: Security
Source: Microsoft-Windows-Security-Auditing
Date: 6/26/2019 4:32:47 AM
Event ID: 4624
Task Category: Logon
Level: Information
Keywords: Audit Success
User: N/A
Computer: EC2AMAZ-ES915Q9
Description:
An account was successfully logged on.
Subject:
Security ID: NULL SID
Account Name: -
Account Domain: -
Logon ID: 0x0
Logon Information:
Logon Type: 3
Restricted Admin Mode: -
Virtual Account: No
Elevated Token: Yes
Impersonation Level: Impersonation
New Logon:
Security ID: EC2AMAZ-ES915Q9\Administrator
Account Name: Administrator
Account Domain: EC2AMAZ-ES915Q9
Logon ID: 0x2CA1ED0
Linked Logon ID: 0x0
Network Account Name: -
Network Account Domain: -
Logon GUID: {00000000-0000-0000-0000-000000000000}
Process Information:
Process ID: 0x0
Process Name: -
Network Information:
Workstation Name: EC2AMAZ-ES915Q9
Source Network Address: -
Source Port: -
Detailed Authentication Information:
Logon Process: NtLmSsp
Authentication Package: NTLM
Transited Services: -
Package Name (NTLM only): NTLM V2
Key Length: 128
Check Windows Security logs for failed logon attempts and unfamiliar access patterns. Authentication failures occur when a person or application passes incorrect or otherwise invalid logon credentials. Failed logins have an event ID of 4625.
These events show all failed attempts to log on to a system. This could be due to someone trying to hack into a system. However, it could also mean someone forgot his or her pasSolarWinds Observability SaaS (formerly known as SolarWinds Observability)rd, the account had expired, or an application was configured with the wrong pasSolarWinds Observability SaaS (formerly known as SolarWinds Observability)rd. These events include the following pieces of information.
To learn more, you can read a description of all the fields of this event.
Here is an example of an unsuccessful logon attempt generated by the accessed system when the attempt failed:
Log Name: Security Source: Microsoft-Windows-Security-Auditing Date: 6/26/2019 4:42:52 AM Event ID: 4625 Task Category: Logon Level: Information Keywords: Audit Failure User: N/A Computer: EC2AMAZ-ES915Q9 Description: An account failed to log on. Subject: Security ID: NULL SID Account Name: - Account Domain: - Logon ID: 0x0 Logon Type: 3 Account For Which Logon Failed: Security ID: NULL SID Account Name: ADMINISTRATOR Account Domain: Failure Information: Failure Reason: Unknown user name or bad pasSolarWinds Observability SaaS (formerly known as SolarWinds Observability)rd. Status: 0xC000006D Sub Status: 0xC000006A Process Information: Caller Process ID: 0x0 Caller Process Name: - Network Information: Workstation Name: - Source Network Address: 80.64.102.19 Source Port: 0 Detailed Authentication Information: Logon Process: NtLmSsp Authentication Package: NTLM Transited Services: - Package Name (NTLM only): - Key Length: 0
Well-written applications also log authentication failure events. Here’s an example of a failed logon attempt in SQL Server. It includes information about who attempted to log on and why the attempt failed.
Log Name: Application Source: MSSQLSERVER Date: 6/25/2019 4:42:52 AM Event ID: 18456 Task Category: Logon Level: Information Keywords: Classic,Audit Failure User: N/A Computer: PSQ-Serv-1 Description: logon failed for user 'sa'. Reason: PasSolarWinds Observability SaaS (formerly known as SolarWinds Observability)rd did not match that for the logon provided. [CLIENT: <local machine>]
The Security log captures events when an account has been granted elevated privileges. Several different event IDs correspond to privilege assignment events, but event ID 4672 is for special privilege assignments. In this example, a user has been granted Local Administrator privilege. The details show the new privilege, who granted it, and the group where the account was added.
You can write custom scripts to filter these events for security audit reporting. You can also create a custom view to view these events.
These events include all successful logons by users with administrator privileges. The information includes items such as:
To learn more, you can read a description of all the fields of this log event.
Here’s another example of an elevated permissions event.
Log Name: Security Source: Microsoft-Windows-Security-Auditing Date: 6/26/2019 10:09:19 PM Event ID: 4672 Task Category: Special Logon Level: Information Keywords: Audit Success User: N/A Computer: EC2AMAZ-ES915Q9 Description: Special privileges assigned to new logon. Subject: Security ID: EC2AMAZ-ES915Q9\Administrator Account Name: Administrator Account Domain: EC2AMAZ-ES915Q9 Logon ID: 0x38599B0 Privileges: SeSecurityPrivilege SeTakeOwnershipPrivilege SeLoadDriverPrivilege SeBackupPrivilege SeRestorePrivilege SeDebugPrivilege SeSystemEnvironmentPrivilege SeImpersonatePrivilege SeDelegateSessionUserImpersonatePrivilege
If you’re investigating why your server or application crashed, the Event log is a great place to start looking. The Application and System logs can tell you when and why a crash occurred. For example, it can give you a clue if this was due to a system or application problem.
Almost all critical errors generate more than one event log entry. There are usually a number of previous warnings or errors prior to the final critical error. When troubleshooting, be sure to look at the messages preceding the crash error.
To find these events, filter your log data for a particular application name, then by critical or error events, and finally sort them by date. These are three of the most common events when troubleshooting a crash:
An unexpected reboot error appears in the log when the system fails to shut down and restart gracefully. A likely cause of this error is the operating system stopped responding and crashed, or the server lost power. Look for events preceding the reboot to see a possible root cause.
Here is an excerpt from an unexpected reboot event:
Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 25-06-2019 01:13:56 Event ID: 41 Task Category: (63) Level: Critical Keywords: (2) User: SYSTEM Computer: PSQ-Serv-1 Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
An application hang error appears in the Event log when a program running in your server stops responding. In this case, your server’s hardware and the OS were functioning properly, but the application was either stuck in a loop or waiting for a resource that was not available.
This example shows how an application stopped responding to Windows and Windows shut it down.
Log Name: Application Source: Application Hang Date: 6/19/2019 8:31:53 PM Event ID: 1002 Task Category: (101) Level: Error Keywords: Classic User: N/A Computer: WIN-AOTBQV71KQP Description: The program YourPhone.exe version 1.19053.13.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: 1428 Start Time: 01d529e6311325cf Termination Time: 4294967295 Application Path: C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19053.13.0_x64__8wekyb3d8bbwe\YourPhone.exe Report Id: 454e89c9-d311-4a7e-8650-da9016851456 Faulting package full name: Microsoft.YourPhone_1.19053.13.0_x64__8wekyb3d8bbwe Faulting package-relative application ID: App Hang type: Quiesce
An application fault error appears in Event log when a program running in your server encounters a critical error. This error is generally a bug in the application code or an issue with memory running out. Here’s an example of a faulty DLL for svchost.exe.
Log Name: Application Source: Application Error Date: 6/24/2019 8:35:59 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: WIN-AOTBQV71KQP Description: Faulting application name: svchost.exe_SysMain, version: 10.0.17763.1, time stamp: 0xb900eeff Faulting module name: sysmain.dll, version: 10.0.17763.503, time stamp: 0x572b556e Exception code: 0xc0000005 Fault offset: 0x000000000004a21c Faulting process id: 0x798 Faulting application start time: 0x01d529e58e7ac36d Faulting application path: C:\WINDOWS\system32\svchost.exe Faulting module path: c:\windows\system32\sysmain.dll Report Id: 1d7447f6-a0bb-40e8-8905-47e79dff220e Faulting package full name: Faulting package-relative application ID:
A Windows service is a special kind of application that runs in the background and has its own Windows session. People often want to know why a particular service did not start or run successfully.
You can find service failures in the Application log by filtering on Service Control Manager source and then filtering for critical or error events. Here are common examples of failed service events.
This error is logged when a service fails to start normally. In this example, the Group Policy Client did not start in a timely fashion. The event and its message indicate when the problem happened. Check the preceding messages to track down the root cause.
Log Name: System Source: Service Control Manager Date: 06-21-2019 10:49:27 Event ID: 7000 Task Category: None Level: Error Keywords: Classic User: N/A Computer: PSQ-Serv-1 Description: The Group Policy Client service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
A service timeout error appears when a service does not start within the expected period of time (default is three seconds). Normally services are designed to start quickly and run continuously to spread out processing load. This error could be due to the service waiting for a resource that was not available. This example shows an event generated from the Windows Error Reporting Service.
Log Name: System Source: Service Control Manager Date: 6/23/2019 11:04:00 AM Event ID: 7009 Task Category: None Level: Error Keywords: Classic User: N/A Computer: PSQ-Serv-1 Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
One system administration task is to watch if computers in the network are failing to get Windows updates.
The Windows Server Update Service (WSUS) is a patch management tool that automatically downloads and applies patches and security updates for Microsoft products from the Microsoft website. In most production installations, administrators want some sort of control over what patches are applied and when they get applied. This is to avoid unexpected behavior like automatic reboots or applications breaking after a patch cycle. In many organizations, a centralized WSUS server is used to download all patches, and administrators then schedule their distribution. The status of a Windows Update run is important to monitor.
In this example, a Microsoft update failed to install, and has generated an error code (0x80240017) we can look up for more information.
Log Name: System Source: Microsoft-Windows-WindowsUpdateClient Date: 5/31/2019 1:13:14 PM Event ID: 20 Task Category: Windows Update Agent Level: Error Keywords: Failure,Installation User: SYSTEM Computer: nymph Description: Installation Failure: Windows failed to install the following update with error 0x80240017: Definition Update for Windows Defender Antivirus - KB2267602 (Definition 1.293.2654.0).
Another service people often watch is the Windows Task Scheduler. It’s similar to the Linux cron daemon. You can schedule and run programs, scripts, or commands on a recurring basis. Tasks can be scheduled for specific times or run in response to a trigger. For example, a task could be running a PowerShell backup script every night or copying files to an FTP server once every week.
The events generated from the Windows Task Scheduler can help confirm if your tasks are running according to the triggers and schedules you defined or if they are failing to launch. The Task Scheduler window has its own event viewer. Here is an example event from the log.
Log Name: Microsoft-Windows-TaskScheduler/Operational
Source: TaskScheduler
Logged: 6/26/2019 5:03:19 AM
Event ID: 201
Task Category: Action Completed
Level: Information
Keywords:
User: SYSTEM
Computer: EC2AMAZ-ES915Q9
OpCode: (2)
Description:
Task Scheduler successfully completed task \GoogleUpdateTaskMachineUA" , instance "{57a63bbe-3b27-4367-8f45-8853e7c306a5}" , action "C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" with return code 0.
What other troubleshooting use cases do you run into? Add your comments and let us know!